Return & Refund Policy

Last Updated: September 4, 2023

Thank you for shopping at HakeemKashif.shop. We want you to have a positive shopping experience. This Return & Refund Policy explains our policies regarding returns, exchanges, and refunds.

1. Returns

Due to the nature of our herbal and personal-use products, we generally do not accept returns of products that have been opened, used, or tampered with.

A return may be considered if:

  • You received the wrong product.

  • The product arrived damaged.

  • The product was defective or otherwise unusable upon delivery.

  • Your order is missing an item.

Any return request must be submitted within 7 days of receiving your order.

2. Conditions for Returns

To be eligible for a return:

  • The product must be unused and unopened.

  • The original packaging should be intact.

  • You must provide your order number and details of the issue.

  • For damaged or incorrect products, you may be asked to provide clear photographs of the product and packaging.

Products returned without prior approval may not be accepted.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

  • Your name

  • Order number

  • Description of the issue

  • Clear photos of the product and packaging, if applicable

After reviewing your request, we will determine the appropriate solution, which may include a replacement or refund.

4. Refunds

If your refund is approved, we will process the refund using the applicable payment method or another appropriate method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Shipping charges may be non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

5. Non-Returnable Products

For health, hygiene, and product-safety reasons, opened or used herbal products are generally not eligible for return or refund.

We also do not accept returns for products damaged after delivery due to improper storage, misuse, or failure to follow the product's instructions.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed, shipped, or dispatched may not be eligible for cancellation.

7. Refund Delays

If you have been notified that your refund has been processed but have not received it yet, please allow additional processing time depending on your payment provider or bank.

If the refund remains unavailable after the expected processing period, please contact us.

8. Contact Us

For questions regarding returns, exchanges, or refunds, please contact us:

Website: HakeemKashif.shop
Email: Contact@hakeemkashif.shop

Please include your order number and a clear description of your issue so that we can assist you efficiently.

9. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.